Issues Registering Apple ID on New macOS Virtual Machine

Discussion in 'macOS Virtual Machine' started by UgoB1, Jul 5, 2024.

  1. UgoB1

    UgoB1 Bit poster

    Messages:
    1
    Hi everyone,
    I recently created a new virtual machine with Mac OS using Parallels, but I'm having trouble registering my Apple ID. Every time I try to sign in or register my Apple ID, I receive an error message stating "unknown error," which prevents me from completing the process.
    Has anyone else encountered this issue or have any suggestions on how to resolve it? I have checked that my internet connection is stable and working. Is there something specific I need to configure in Parallels or within the virtual machine's OS settings?
    Thanks in advance for any help or suggestions!


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  2. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    155
    Hello @UgoB1 ,
    Thank you for your feedback.
    Please note that the issue you described is a known limitation of macOS virtual machines running on Mac computers with Apple silicon.
    It is currently impossible to sign in with your Apple ID in a macOS Arm Virtual Machine.
    For more information please check and subscribe to the article https://kb.parallels.com/128867.
    Thank you!
     
  3. MatthewR20

    MatthewR20 Most valuable person

    Messages:
    237
    @UgoB1 What versions of macOS and Parallels are you using?
     

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