The virtual machine processor was reset by the operating system

Discussion in 'Windows Virtual Machine' started by JieL1, Nov 4, 2015.

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  1. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi Mark17, while Parallels Development Team is working on the permanent fix, please disable hybrid shutdown as a temporary workaround:
    1. Start Parallels Desktop.
    2. Launch virtual machine.
    3. Create a snapshot: from Mac menu bar choose Actions > Create snapshot.
    4. Press command button to bring Start menu and type cmd.
    5. You will see Command Prompt in suggestions, right-click on it and choose Run as Administrator.
    6. In Command Prompt type powercfg -h off and hit Enter/Return.
    7. Check the behavior.
     
    PaulChristopher@Parallels, Jun 10, 2016
    #21
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi tin omen, while Parallels Development Team is working on the permanent fix, please disable hybrid shutdown as a temporary workaround:
    1. Start Parallels Desktop.
    2. Launch virtual machine.
    3. Create a snapshot: from Mac menu bar choose Actions > Create snapshot.
    4. Press command button to bring Start menu and type cmd.
    5. You will see Command Prompt in suggestions, right-click on it and choose Run as Administrator.
    6. In Command Prompt type powercfg -h off and hit Enter/Return.
    7. Check the behavior.
     
    PaulChristopher@Parallels, Jun 10, 2016
    #22
  3. tin omen

    tin omen Junior Member

    Messages:
    16
    This worked for me. Also, since turning off hybrid shutdown, my numlock state from boot up is now on again. No need to turn on numlock before typing in my pin.

    Thanks!
     
    tin omen, Jun 10, 2016
    #23
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Great tin omen, Feel free to reach out anytime. We are here to help! Thanks!
     
    PaulChristopher@Parallels, Jun 10, 2016
    #24
  5. Mark17

    Mark17 Member

    Messages:
    24
    Dang, didn't work for me, I sent a technical report.
    Mark
     
    Mark17, Jun 10, 2016
    #25
  6. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi Mark17, please share the technical report ID here, so that we could check and help you further.
     
    PaulChristopher@Parallels, Jun 11, 2016
    #26
  7. Mark17

    Mark17 Member

    Messages:
    24
    I didn't copy the id, it was submitted with my email. At any rate, here's a new one: 103761885
     
    Mark17, Jun 11, 2016
    #27
  8. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi Mark17, thanks for the report ID. We are currently working on it with our Development. Unfortunately, we do not have ETA for the fix, it has been prioritized appropriately and you can track the changes in the product at http://kb.parallels.com/123410
     
    PaulChristopher@Parallels, Jun 12, 2016
    #28
  9. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi, please follow the steps mentioned below to fix the issue:
    1.Shut down the virtual machine and open its configuration.
    2.Switch to Hardware tab and choose Boot Order menu.
    3.Expand Advanced Settings menu and insert the following flag in the Boot flags textbox:
    kernel.report_hibernate=0
    4.Close configuration window and check the behavior.
     
    PaulChristopher@Parallels, Jun 18, 2016
    #29
  10. Mark17

    Mark17 Member

    Messages:
    24
    i didn't see the message above, so i did this, and it seems to be working:
    1) set travel mode to "never"
    2) uncheck "pause windows when possible"
    I'll see if this works for a while, and then got back to default settings and try your suggestion, sound ok?
     
    Mark17, Jun 26, 2016
    #30
  11. SebastianS1

    SebastianS1 Bit poster

    Messages:
    2
    I have tries everything mentioned here. Resets 20 times during the working day. Everytime I leave the computer and anyting remotly connected to powersaving resets the virtual machine. Is this bug for real!?!! It's the most important business application for a Mac user. It has been like this for a couple of weeks.
    And a bug like this makes me consider swapping to VMware.
     
    SebastianS1, Jun 28, 2016
    #31
  12. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Great! Thank you for the workaround. We will check it in our lab and update it.
     
    PaulChristopher@Parallels, Jun 29, 2016
    #32
  13. SebastianS1

    SebastianS1 Bit poster

    Messages:
    2
    I've tested that today without any effect.
     
    SebastianS1, Jun 29, 2016
    #33
  14. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi SebastianS1, please check out the instructions outlined in this article to fix the issue
     
    PaulChristopher@Parallels, Jun 30, 2016
    #34
  15. Doctor Wied

    Doctor Wied Bit poster

    Messages:
    7
    It seems I have a similar problem after a rutine updating of Windows 7 on my Parallels Desktop 12. I have tried the above mentioned solutions with no result. Even tried upgrading to Parallels 13. On loading Windows the error message below appears, and the system shuts down and enter Windows Error Recovery. Only solution is to start in safe mode.
    ------
    Windows 7" was restarted.
    The virtual machine processor was reset by the operating system.
     
    Doctor Wied, Apr 13, 2018
    #35
  16. AJ@Parallels

    AJ@Parallels

    Messages:
    712
    Hello PeterW22, Kindly follow the instructions from this link and check if it helps.
     
    AJ@Parallels, Apr 13, 2018
    #36
  17. Doctor Wied

    Doctor Wied Bit poster

    Messages:
    7
    This is exactly what I tried, but unfortunately with no luck.
     
    Doctor Wied, Apr 13, 2018
    #37
  18. xTc_de

    xTc_de Bit poster

    Messages:
    3
    Hi there, I've the same problem. A Windows 7 machine shows the errormessage after booting (in german) "Windows 7 Prof. wurde neugestartet. Der Prozessor der Virtuellen Maschine wurde vom Betriebssystem zurückgesetzt.
    My mac is up to date and I also run the latest version of parallels. Any ideas?
    2018-04-15_11-29-16.png
     
    xTc_de, Apr 15, 2018
    #38
  19. Doctor Wied

    Doctor Wied Bit poster

    Messages:
    7
    Looks very similar. Actually I have two iMac's with the same ailment. My other machines running lower versions of Parallels don't have any problems. I truly hope for a speedy recovery because it's bad for my business.
     
    Doctor Wied, Apr 15, 2018
    #39
  20. xTc_de

    xTc_de Bit poster

    Messages:
    3
    I have tow macbooks at home, both 10.13.4 with the latest Parallels 13.3.0. My one is running and my gilrlfriends isn't.
     
    xTc_de, Apr 15, 2018
    #40
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