How can I deactivate my Parallels Desktop 10 license

[TaehoJ]

We have made changes to the activation key. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command:
prlsrvctl activate-license-online

Why I'm seeing the same answer above to all the questions but mine doesn't work?
Do you have a solution for my problem?
I deleted the previous parallels 10 from my MacBook air without sign out. In fact, there was no option to sign out in the app while one of your web sites says sign out from the old one and sign in. I can't understand this situation.

 

[Sedlmayer]

I have the same Problem with my Desktop 10 license. Migrated to a new mac and can't activate!

 

[MathiasT]

I'm experiencing the same problem with desktop 11. My mac has been reset so I can't sign out.

 

[Shathish@Parallels]

Hello @MathiasT We have made the necessary changes, please try to activate now.

 

[Shathish@Parallels]

Hello @MathiasT We have made the necessary changes, please try to activate now.

 

[Shathish@Parallels]

Hello @Sedlmayer We have made changes to the activation key. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command:
prlsrvctl activate-license-online

 

[TaehoJ]

I can't still activate it! And no one from parallels answers!!!

 

[Ajith1]

I can't still activate it! And no one from parallels answers!!!

We can only see Parallels Desktop 9 activation key in your account. Please reply to us in a private message with the activation key you are trying to use.

 

[TaehoJ]

We can only see Parallels Desktop 9 activation key in your account. Please reply to us in a private message with the activation key you are trying to use.

I wrote a message to "conversations" with you.

 

[Ajith1]

I wrote a message to "conversations" with you.

We have made changes to the activation key you have shared with us in the private message. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command:
prlsrvctl activate-license-online

 

[SutheeK]

I found the same problem here. How can I deactivate my old MAC.

 

[Shathish@Parallels]

Hello @SutheeK
We have made changes to the activation key you have shared with us in the private message. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command:
prlsrvctl activate-license-online

 

[DemetrisK]

Hi,

I have formatted my hard drive and forgot to deactivate my license key prior to that.

How can I deactivate the key to migrate it to a new machine?

Could I share the license key with you to deactivate it?

Thank you.

 

[Shathish@Parallels]

Hello @DemetrisK
We have made changes to the activation key you have shared with us in the private message. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command:
prlsrvctl activate-license-online

 

[RadoslavO]

Hello, i have same problem with activation, migrated to new macbook. Thanks for help.

 

[Ajith1]

Hello, i have same problem with activation, migrated to new macbook. Thanks for help.

We have made changes to the activation key you have registered under "kr***@centrum.sk". Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command:
prlsrvctl activate-license-online

 

[RadoslavO]

Thanks for quick response, all working ok now.
Sincerely,
Radoslav Obrtal.

 

[Ajith1]

Thanks for quick response, all working ok now.
Sincerely,
Radoslav Obrtal.

We are glad that the issue is resolved. Feel free to reach us anytime for support.

 

[mvgodinho]

Well, the exact same problem here. I'm trying to install Parallels Desktop 10 to my new MacBook Air but the license key in not working. I could not find any option to deactivate it on my previous Mac. What can I do?

 

[Meenakshi@Parallels]

Hello mvgodinho, we have made some changes to your license key. Please quit Parallels Desktop now. Then, open Terminal (Finder > Go > Utilities > Terminal). Inside the Terminal window, enter the command 'prlsrvctl activate-license-online' (without the quotes) and hit 'Return'. Wait till the operation completes. Then, close Terminal and re-attempt the activation. Thanks!