what happen in Parallels? I have 5 days, still haven't solution for my strouhble

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by RosalinoM, Jul 18, 2023.

  1. RosalinoM

    RosalinoM Bit poster

    Messages:
    3
    what happen in Parallels? I have 5 days, still haven't solution for my strouhble.
    I don´t find mail, phone or chat support
    my mail is [email protected]
     
    RosalinoM, Jul 18, 2023
    #1
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    586
    Hello,
    Kindly provide us with a more detailed explanation, what is the issue that you are facing with Parallels Desktop ?
    Additionally, in order to obtain phone/chat support, kindly follow the below steps:
    1. Sign in to your Parallels account using the link: https://my.myparallels.com/login
    Make sure your Parallels Desktop license is registered.
    2. Go to the Support page. ( https://my.parallels.com/support/ )
    3. Select your product and the category of your question.
    Enter a short issue description or key words into the search box.
    4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
    However, as per the email provided, all your current subscriptions are expired.
    Kindly refer to this article for more information: https://kb.parallels.com/6571
    Thank you.
     
    Pramesh Boodadoo, Jul 18, 2023
    #2
  3. RosalinoM

    RosalinoM Bit poster

    Messages:
    3
    received this from paralles saying my purchase was made in 19 january 2023 for a one year license (6J96SX-F2PXB3-YE2TZA-WAPQXH-GCGW44):
    We apologize for the inconvenience this has caused you,
    My name is Asif and your case has been escalated to me. I will be more than happy to process your request.
    I would request you to please sign out of the application, uninstall the application, restart your device and then reinstall the application using the below link:
    https://buy.parallels.com/329/p/239...95&c=B91BE74CAE8A45499CA2188EB8CBFC484B637536
    If the issue persists, Please share a screenshot of the error so we can investigate it further.
    Thanks and Regards,
    Asif Ali

    My current product key is
    ****-CCX49C
    I make the activation process but I can't.
    certainly there is a mac that used this license but that macbook no longer works, it does not work
    SO WHAT I DO?....

    upload_2023-7-18_22-1-15.png upload_2023-7-18_22-1-15.png
     
    Last edited by a moderator: Jul 19, 2023
    RosalinoM, Jul 18, 2023
    #3
  4. Maxim Rasulov

    Maxim Rasulov Staff Member

    Messages:
    85
    Hello.

    This message is a standard warning designed to notify you that the license will be deactivated on a Mac that it was previously activated on. In this case, when it's not needed on the previous computer, the standard procedure is to click "Activate on This Mac", and it should successfully activate.
    Please see this section of the article for more information: https://kb.parallels.com/123461#section1

    However, if it does not activate, let us know by describing the exact behaviour and if possible a screenshot if applicable.
     
    Maxim Rasulov, Jul 19, 2023
    #4
  5. RosalinoM

    RosalinoM Bit poster

    Messages:
    3
    Precisely I sent in detail because I already did that last step and it is not activated.
    upload_2023-7-19_12-26-53.png
     
    RosalinoM, Jul 19, 2023
    #5
  6. Maxim Rasulov

    Maxim Rasulov Staff Member

    Messages:
    85
    Hello.

    We have made some changes, please try to activate your subscription with the same keys again.
     
    Maxim Rasulov, Jul 21, 2023
    #6

Share This Page