Using an old license.

Discussion in 'Installation and Configuration of Parallels Desktop' started by DwightG, May 9, 2017.

  1. DwightG

    DwightG Junior Member

    Messages:
    11
    Hi all. I've had a few versions of parallels and lately have bought a new, (old), MacBook Pro. So I've got P11 on my Mac Pro and P10 on my MBP.
    They all have different license keys but the software keeps rejecting when I try and reregister, is there a fix?

    Thanks.
     
    DwightG, May 9, 2017
    #1
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,258
    Hi @DwightG , please help us with the exact error message, so that we will check and assist you further.
     
    Arun@Parallels, May 9, 2017
    #2
  3. DwightG

    DwightG Junior Member

    Messages:
    11
    Hi Arun, thanks for your interest. I'll have to check exactly in about 20 minutes, (I'm in the middle of updating to Yosemite at the moment). Having said that, I'm pretty sure that it said my email address or password were wrong.
     
    DwightG, May 9, 2017
    #3
  4. DwightG

    DwightG Junior Member

    Messages:
    11
    Ok, so the exact message is as per the below..........
    Screen Shot 2017-05-09 at 18.16.28.png
     
    DwightG, May 9, 2017
    #4
  5. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi @DwightG, sorry for the delayed response. From the records, we see that you are able to activate the product successfully. Please let us know if you have any issue with the product and we are here to help!
     
    PaulChristopher@Parallels, May 17, 2017
    #5

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