Upgrade .dmg not opening

Discussion in 'Installation and Configuration of Parallels Desktop' started by javapop, Jun 15, 2016.

  1. javapop

    javapop Bit poster

    Messages:
    4
    I upgraded to Parallels Desktop 11 for Mac and the dmg file won't open.
    I'm on El Capitan 10.11.5.

    Getting an error "ParallelsDesktop-11.2.0-32581.dmg - Reason No such file or directory
     
    javapop, Jun 15, 2016
    #1
  2. Guna@Parallels

    Guna@Parallels Parallels Support

    Messages:
    416
    Hello Javapop,
    Could you follow these instructions and see if that helps
    1. Remove Parallels Desktop 11 for Mac if it's in Applications folder. Note: Use PDRemove.zip to uninstall Parallels Desktop and the article is also applicable to Parallels Desktop 11 for Mac.
    2. Run Repair Disk Permission .
    2. Reinstall Parallels Desktop 11 for Mac from this link

    Thanks,
    Guna
     
    Guna@Parallels, Jun 15, 2016
    #2

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