Unable to update payment to renew subscription

Discussion in 'Licensing and Activation' started by RyanJ12, Mar 24, 2025.

  1. RyanJ12

    RyanJ12 Bit poster

    Messages:
    2
    I'm trying to activate an expired subscription due to invalid payment. Whenever I try to access payment options, I get booted to a page like this. Trying to enter the verification and click "Send new link via email" doesn't work. I never receive the email (checked all inboxes including spam folder).
    upload_2025-3-24_8-43-57.png
     
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    614
    Hello,
    The email used to registered your Parallels Desktop license is not the same as the billing address.
    You are receiving the email on the billing address instead which is no more valid, thus the emails are being bounced.
    We have sent you a private message. Kindly verify your Parallels Forum's inbox.
    Thank you.
     
  3. RyanJ12

    RyanJ12 Bit poster

    Messages:
    2
    Got your message. Thank you.
     

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