Unable to start the virtual machine.

Discussion in 'Windows Virtual Machine' started by ChrisR49, Mar 28, 2026.

  1. ChrisR49

    ChrisR49

    Messages:
    1
    upload_2026-3-28_22-21-35.png

    I just upgraded my M1 MacBook Pro to an M5 Pro MacBook Pro. I re-downloaded Parallels 19, tried to install Windows 11, and this is what I get. I have tried opening support tickets, but I am not hearing back from Parallels support.

    I have downloaded Windows via Parallels. It tries to launch and I get this error (before installation of Windows).
    I have downloaded the ISO directly from Microsoft. Same error.

    I did this on my M1 MacBook Pro, and it worked flawlessly. Can I get some help here?
     
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    452
    Hello @ChrisR49
    1. Reproduce the issue.
    2. Collect a technical report. To generate the report, right-click on the Parallels icon in the Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report, and provide us with the report's 9-digit ID in reply to this email.
    Regards,
     

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