Unable to start Parallel 11.1.3 after windows 7 crash - black screen w. white lines

Discussion in 'macOS Virtual Machine' started by YounaL, Apr 14, 2016.

  1. YounaL

    YounaL Bit poster

    Messages:
    1
    I'm using a mac book pro with retina display running under Yosemite. Crash happened after I connected the laptop to a projector with HDMI cable. Mac 'side' worked perfectly but 'Parallel/Windows 7 side' turned black with stripes. I have rebooted, both parallel and entire system, repaired permissions and disk, uninstalled and re-installed parallels. Nothing worked, same screen. Mac still working fine but I need to use ArcGIS that can only run on Windows.... Anyone can help?
     

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    YounaL, Apr 14, 2016
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hello YounaL, please start your Windows 7 virtual machine and go to Action->Reset and if the issue persists, please switch to Hardware tab -> Video (Graphics). Set 256MB of video memory. Set the DirectX 9 version from the drop-down menu and let us know how it works.
     
    PaulChristopher@Parallels, Apr 19, 2016
    #2

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