Unable to log in - invoices sent to right email address, login email address is wrong

Discussion in 'Licensing and Activation' started by HerwinJ, Oct 27, 2025 at 2:46 AM.

  1. HerwinJ

    HerwinJ Bit poster

    Messages:
    2
    I'm currently unable to log in to my Parallels account.

    It seems that my invoices are being sent to the right email adres (which is have logged in to this forum), while the actual account is registered under a old email adres I don't use anymore.

    Unfortunately, the latter email address is no longer active, so I'm unable to reset my password.

    Could you please verify my account and update the email address to the right email address so I can regain access and manage my licenses?

    For verification purposes: I am the owner of the this mail domain and can confirm this if needed.
    I look forward to your instructions on how to restore access to my account.

    My Auto renew is in 30 days, but I'm unable to the your product on my new laptop...

    Kind regards,
     

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