unable to install

Discussion in 'Installation and Configuration of Parallels Desktop' started by CarlosS2, Jan 9, 2017.

  1. CarlosS2

    CarlosS2 Bit poster

    Messages:
    2
    Hello,
    I moved to a new mac from time machine but unable to install "Parallel Desktop" on my new iMac
    Message:
    "Unable to confirm product license"
    thank you for your reply
     
    CarlosS2, Jan 9, 2017
    #1
  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Hi CarlosS2,
    Confirm the Parallels Desktop version you are trying to use and also share us the Mac OS version you have on your new Mac.
     
    Ajith1, Jan 9, 2017
    #2
  3. CarlosS2

    CarlosS2 Bit poster

    Messages:
    2
    Thank you.

    I'm running Parallels 9 and Sierra OS
     
    CarlosS2, Jan 9, 2017
    #3
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Parallels Desktop 9 is not compatible with macOS Sierra. We suggest you to buy Parallels Desktop 12 full version to use on your new Mac.
     
    Ajith1, Jan 9, 2017
    #4

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