unable to install parallels tool 7 for Ubuntu 13.04

Discussion in 'Linux Virtual Machine' started by ChendraH, Oct 9, 2013.

  1. ChendraH

    ChendraH Bit poster

    Messages:
    2
    dear all,

    I tried to install parallels tool from parallels 7 on Ubuntu 13.04, by following the procedure here: http://kb.parallels.com/en/113394
    But I got the following error log:

    Code:
    2013-10-09T16:22:52+0100:
    
    Parallels Tools 7.0.15107.796624 Installer started.
    2013-10-09T16:22:54+0100: execCmd: ./installer/pm.sh check_guest_tools 2>&1 [1]
    2013-10-09T16:22:56+0100: Hit http://extras.ubuntu.com raring Release.gpg
    Hit http://extras.ubuntu.com raring Release
    Hit http://gb.archive.ubuntu.com raring Release.gpg
    Hit http://gb.archive.ubuntu.com raring-updates Release.gpg
    Hit http://gb.archive.ubuntu.com raring-backports Release.gpg
    Hit http://gb.archive.ubuntu.com raring Release
    Hit http://gb.archive.ubuntu.com raring-updates Release
    Hit http://gb.archive.ubuntu.com raring-backports Release
    
    
    ....... (I cut the similar message here)............
    
    
    
    Reading package lists...
    Return code from apt-get update is 0
    2013-10-09T16:32:01+0100: execCmd: ./installer/pm.sh download_guest_tools 2>&1 [0]
    
    Wed Oct  9 16:32:01 BST 2013
    Start installation or upgrade of Guest Tools
    Installed Guest Tools were not found
    Perform installation into the /usr/lib/parallels-tools directory
    cat: /usr/lib/parallels-tools/kmods/../version: No such file or directory
    Start installation of prl_eth kernel module
    awk: cannot open /lib/modules/3.8.0-19-generic/build/include/linux/version.h (No such file or directory)
    /bin/sh: 1: [: -ge: unexpected operator
    make: Entering directory `/usr/lib/parallels-tools/kmods'
    cd prl_eth/pvmnet && make
    awk: cannot open /lib/modules/3.8.0-19-generic/build/include/linux/version.h (No such file or directory)
    /bin/sh: 1: [: -ge: unexpected operator
    /bin/sh: 1: [: -ge: unexpected operator
    make[1]: Entering directory `/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
    Makefile:41: *** Unsupported kernel version  in /lib/modules/3.8.0-19-generic/build. Stop.
    make[1]: Leaving directory `/usr/lib/parallels-tools/kmods/prl_eth/pvmnet'
    make: *** [all] Error 2
    make: Leaving directory `/usr/lib/parallels-tools/kmods'
    Error: could not build kernel modules
    Error: failed to install kernel modules
    2013-10-09T16:32:01+0100: execCmd: ./install --install [143]
    2013-10-09T16:32:01+0100: Error: An error occurred when installing Parallels Tools. Please go to /var/log/parallels-tools-install.log for more information.
    2013-10-09T16:36:06+0100: Exiting with code 1
    
    Any help is very appreciated.

    Thank you.
     
  2. millix

    millix Junior Member

    Messages:
    15
    13.04 is not supported on Parallels 7. If you want it to work, you're going to have to downgrade the linux-image-generic and associated friends to 3.5.0-XX and also downgrade the xserver-xorg-core to the 1.11.X version for Parallels Tools 7 to compile properly and get OpenGL (3D) support.
     

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