Unable to disable auto-renewal - requesting manual cancellation

Hello,

I'm trying to cancel my auto-renewal but I'm unable to do so through your interface. Additionally, I cannot open a support ticket to report this issue, the UX doesn't allow it.
Could someone from the Parallels team please manually disable the auto-renewal for my account?
I'd appreciate if you could also look into why the cancellation option isn't working properly in the user interface.

Thank you for your assistance.

 

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