After following the article http://kb.parallels.com/en/117142 to uninstall Parallels Access I now get the error Unable to Connect Sound1 and Unable to connect Mixer 1 in my Windows 7 install. The Windows 7 instance was open at the time of running the script The following was returned from the script detailed in the article: Purging Parallels Access - Unloading kernel extension: prl_virtual_sound.kext - Uninstalling Launchd item: com.parallels.mobile.kextloader.launchdaemon - Uninstalling Launchd item: com.parallels.mobile.dispatcher.launchdaemon - Uninstalling Launchd item: com.parallels.mobile.prl_deskctl_agent.launchagent - Uninstalling Input Method: /Library/Input Methods/ParallelsIM.app find: /var/run/parallels: No such file or directory find: /var/run/parallels: No such file or directory - Uninstalling Dispatcher config files - Uninstalling App bundle: /Applications/Parallels Access.app - Removing /Users/Guest/Library/Preferences/com.parallels.Parallels Access.plist.sdb - Removing /Library/Preferences/com.parallels.Parallels Access.plist.sdb - Removing /Library/Preferences/Parallels/vmdirectorylist.pmobile.xml - Removing /private/etc/com.parallels.mobile.prl_deskctl_agent.launchd - Removing /private/var/db/Parallels/Stats/Parallels Access.1.0.22682 - Removing /private/var/db/Parallels/Stats/Parallels Access.1.0.3 Done. Your system is pristine. I have uninstalled and reinstalled Parallels Tools but still have the issue. Can anyone help?
Hello Jason43, Please try creating an empty Virtual Machine and map the hard disk of your original Windows Virtual Machine to the empty one. Follow the steps as suggested at: http://kb.parallels.com/121578 to transfer hard drive from the virtual machine to empty one. If still the issue persists please create a problem report ID and reply us. please follow this knowledge base article to create a problem report ID: http://kb.parallels.com/9058
Hello Jason43, Glad that your has been resolved. Feel free to get back to us if you need any assistance.
