I have a valid legacy license. My 2011 mbp recently died and I acquired a new one. I transferred my ssd to the new computer and everything works fine except that parallels will not activate. When I enter my license and click on activate I receive the following: "Check the Internet connection and try again. If the problem persists, please contact the Parallels support team for assistance." My internet connection is fine. Like I said everything works except for parallels. Please provide instructions on how to get past this error.
I have the same problem. Everytime I try to "Log in to an existing account", I got the message: "Check the internet connection and try again. If the problem persists, please follow this link to register your copy of Parallels Desktop." Following the link, I see the legacy licence in my account, but this doesn't help to start the Software. I would like to reactivate the legacy licence in order to upgrade. Is there an alternative upgrade process, in order to select "upgrade" my old licence? I also have two other licences and does not want to mix up the upgrade accidentially. Please advice!
PARALLELS !!!! I have a valid legacy license. My 2011 mbp recently died and I acquired a new one. I transferred my ssd to the new computer and everything works fine except that parallels will not activate. When I enter my license and click on activate I receive the following: "Check the Internet connection and try again. If the problem persists, please contact the Parallels support team for assistance." My internet connection is fine. Like I said everything works except for parallels. Please provide instructions on how to get past this error. I HAVE ALSO TRIED CONTACTING YOU ON FACEBOOK AND I HAVE ZERO RESPONSE FROM YOU!
Hello, Our Team has responded you back on Facebook. However, we have created a support case to assist you further. You will shortly receive an email with further instructions. Thank you.
Hello, We have created a support case to assist you further. You will shortly receive an email with further instructions. Thank you.
Dear Pramesh, I would like to thanks you and Trishna solving my issue. I appreciated your help. Now I can continue using my legacy version again. Edgar