Unable to Activate After License Renewal - Cannot Locate License Key

Dear Parallels Support Team,

I recently renewed my Parallels Desktop license. However, after the renewal, the application is not recognizing my license and appears as if it is not activated.

When I try to activate the product, I am prompted to enter a license key, but I am unable to locate the renewed license key in my account or confirmation email.

Could you please advise:

1. How I can retrieve my renewed license key?
   
   
2. How to resolve the issue if the application is not detecting the renewed subscription automatically?
   

For your reference:

• Parallels version: Parallels Desktop Standard Version
• Order number :
  Cleverbridge reference number
  528856550
  
  

Thank you for your assistance. I look forward to your guidance on resolving this issue.

 

Fixed. Thanks