Unable to access subscription account

Discussion in 'Licensing and Activation' started by JeffS41, Feb 22, 2024.

  1. JeffS41

    JeffS41 Bit poster

    Messages:
    1
    Hello. I am unable to access my subscription because the email I originally used is no longer accessible. I will need to update my account with a new email address to restore access but cannot find a way to do that since I'm unable to receive the verification emails.
    I have an active Parallels subscription. Please see Cleverbridge reference number 429469003
    Thank you. Jeff
     
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    704
    Hello Jeff,
    Thank you for the provided feedback.
    We have sent you a private message, please check it and provide us with the requested information.
    Best regards!
     
  3. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    704
    Hello Jeff,
    Thanks for the provided data.

    We have moved your subscriptions to the new account

    have a great day ahead.

    Thanks
     
  4. Kirsten1

    Kirsten1

    Messages:
    2
    Hello, I also am unable to use my new purchased subscription after using the trail version beforehand.
     
  5. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    704
    Hello,
    We can see that you have already activated your license on a machine with macOS 13.5.2(22G91).

    Please confirm if you still need assistance.

    thanks
     
  6. mb_14

    mb_14 Bit poster

    Messages:
    1
    Hello. I am unable to access my subscription because the email I originally used is no longer accessible. I will need to update my account with a new email address to restore access but cannot find a way to do that since I'm unable to receive the verification emails.
    I have an active Parallels subscription. Please see Cleverbridge reference number
    487758963
     
  7. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    704
    Hello,
    Thank you for the provided feedback.
    We have sent you a private message, please check it and provide us with the requested information.
    Best regards!
     

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