Turned off auto-renewal and now can't see my licenses

Discussion in 'Licensing and Activation' started by RobertoM12, Apr 28, 2025.

  1. RobertoM12

    RobertoM12

    Messages:
    1
    Hello,
    I have three valid licenses for Parallels Desktop 20 for Mac that have been paid for until October 2025. I wanted to turn off auto-renew so I canceled the licenses to turn it off, figuring out I could still use them until October (and perhaps set back to autorenew before then). However, when I sign in to my Parallels account I no longer see any products in "My products" so can't see the license keys. This became a problem because after an update my parallels is asking me to re-enter my Activation Key and I can't get to it. How can I get my 3 active keys again? Please help!

    Thank you,
     

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