Tools installation - error -5004

Discussion in 'Parallels Desktop for Mac' started by westworld, Jun 14, 2007.

  1. westworld

    westworld Bit poster

    Messages:
    1
    Upgrading from 2.5 to build 4124 (also tried 4128) works fine, but installing Tools gives error -5004. This is on MacBook Pro 2 GHZ/2GB Ram with 10.4.9.
    I have Vista Business (with all available updates/hotfixes) installed.
    Tools installation starts automatically while booting Vista and gives that error.
    I also tried to cancel that, then open the CD and launch setup.exe with context menu as Administrator, same result.
    When I try to deinstall the Tools I get the same error message.
    I tried to deinstall after launching Vista normally (and waited 5 minutes to be sure all is fully executed) and after launching Vista in "safe mode".
    I made sure that "Cancel Parallels Tools" is not shown in the Action menu, so no installation was in progress.
    I tried with the "plain" MacBook, no additional hardware connected.
    I run out of ideas now...
    The Vista image was new created with 2.5.

    Any idea?
    BTW: using the "report" button of the error dialog gives a "Page not found" error on parallels web site.
     

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