The present and future of Parallels

Parallels as an organization should make a balance of this year in terms of what went wrong. We have at least two situations where Parallels came short:

1. XP SP3 and Vista SP1 compatibility earlier this year.

2. PDM 3 to 4 Virtual machine conversion

There's also some withstanding issues that should be adressed:

3. keeping Parallels Tools updated for the latest Linux distros (specifically Xorg compatibility)

4. Customers feel that v4 represents the features they where promised in v3.

Point 1 and 2 represent major flops in terms of software release, quality control and customer satisfaction.
In point 1 Parallels failed to release a compatible builg prior to SP3 going public (Apple and VMWare managed to made their releases before SP3 was out).
In point 2 there seems the product was rushed out with a very fast pace of RC releases after a more slow paced Beta cycle.

Parallels, get your act together.

 

Just wanted to add true multi monitor support, promised since 2006.


-- Harald

 

Hello, the VM conversion goes fine now, we have released the hotfix.
"4. Customers feel that v4 represents the features they where promised in v3." - what exactly?

 

There were some threads at time I wrote the top post of this thread that complained about features that PDM 4 has that were promised for PDM 3, like this long one: http://forum.parallels.com/showthread.php?t=31135&highlight=promised+features