Screen Resultion Issues with 4K since last Update

Discussion in 'Windows Virtual Machine' started by Caillebotte, May 13, 2017.

  1. Caillebotte

    Caillebotte Bit poster

    Messages:
    2
    Hi all,

    I'm experiencing issues as described in http://kb.parallels.com/en/123178
    (I run a Retine Mac with a 4K external display)
    Since the last Parallels Update to 12.2.0 (41591) I'm experiencing issues as described in the above article from 2015

    Only that I don't have the options in my config menu as described in the article http://kb.parallels.com/en/123178
    My config menu looks like this (see attachement) Bildschirmfoto 2017-05-13 um 11.07.36.png ..
    All the options described in the article are missing ..
    Any suggestions what goes wrong here?

    Thanks, Wolfgang
     
  2. Shathish@Parallels

    Shathish@Parallels Pro

    Messages:
    328
    Hello Wolfgang, the article which you are referring is for Retina Display, as you are using 4K Display. We would request you to reinstall the Parallels Tools http://kb.parallels.com/112609 and check it helps.
     

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