Saga of Parallels hard crashing Mac Pro

I have been patiently trying to get support from Parallels for a problem that has been hard crashing my Mac Pro for months. I have downloaded and tried almost every build since 1940, but none of them has done anything to address the real problem. Sadly, I cannot say that the company has, either!

I have gone to great lengths in my attempts to track down the cause of this problem, which hard crashes the entire Mac Desktop and requires the machine to be rebooted. I have sent the company detailed dumps, as requested, and even offered to let them log into my crashed machine (because SSH login continues to work) so they could explore the source of the problem. They gave pleasant lip service and promised to get in touch to work on the problem, but they never followed through.

I even had my entire motherboard, ram and video cards replaced in order to help rule out the possibility that there was a hardware-related problem that was unique to my machine. It was to no avail, however, since the machine crashes just as badly and just as quickly with what is effectively a completely different machine.

It's time for Parallels to step up to the plate and take care of this problem. I actually fear bringing up my Parallels VM because I know that doing so is a crapshoot which will most likely require me to power down my Mac Pro and reboot.

This is most assuredly not the way great software should behave. Parallels team, if you are actually listening, please help!

Rick

 

That sounds pretty frustrating. If it isn't hardware, maybe it's some combination of third party software. Can you install just plain OSX on another drive (internal or external), boot from it, install Parallels and nothing else, create a VM with nothing but an OS, and try it? You could then add other stuff one thing at a time and see if it keeps working. It could be something installed in OSX interfering, or some unique thing in the guest that takes an untested path.

This certainly sounds like a lot of work, but if it doesn't crash with the simple install, you have a clue that it isn't Mac Pro, but some third party thingie.