Renewed license, paid for, but not working

Discussion in 'Licensing and Activation' started by MartinA26, Oct 13, 2023.

  1. MartinA26

    MartinA26 Bit poster

    Messages:
    1
    Hi,

    i just got today a yearly renewal of Parallels, something I thought I had removed as I only tried it a year ago and think i removed mynaccount and so on.
    Anyway if thats on me, I now have paid a yearly license but cant use it.

    The license code I got a year ago does not work, it says license registered to another account. And I have two accounts, for some reason, but neither work. And the email this was sent to and paid paypal, shouldnt that my the account the license is for?
    Reference no 423868010
     
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    717
    Hello,
    Thank you for the provided feedback.
    We have sent you a private message, please check it and and reply to us at your convenience.
    Best regards!
     
  3. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    717
    Hello.
    Please note that you have 2 Parallels Accounts

    m****@in***manage****.se and
    m****@in***mange****.se

    As requested, I have transferred the license from m****@in***mange****.se to m****@in***manage****.se

    You should now be able to sign in to Parallels Desktop.

    Please check and let us know
     

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