I have filled in your online form about 5 times to no avail. I registered my v6 update as you can see from the email you sent me, but when I use the program or try to get the updates, I get a message that it isn't registered. If I try to re-register it it says my activation number is no good, so I can't get the updates etc. I've been trying to get this sorted out for months. PLEASE help. Thank you, Colleen Zelenka. PS. I upgraded from Version 3 & both activation numbers show up under my registrations. *On Nov 27, 2010, at 3:02 PM, Parallels Team wrote: Dear colleen zelenka, Your activation key has been registered in your account [email protected] at Parallels web site www.parallels.com. To check your registered keys please go to www.parallels.com select My account in the right upper corner then go to My registered products. Nova Development Invoice Number : 1038593546 Date: 11 Sep 2010 Invoice Mrs colleen zelenka 358 olympic view ave ne ocean shores WA 98569 USA [email protected] 23801 Calabasas Rd Ste 2005 Calabasas CA 91302 USA 800-395-6682 818-577-2440 Nova Development Thank you for your order. A copy of your order is shown below. Product Price Quantity Total + Sales Tax Parallels Desktop 6 for Mac Upgrade - CD Upgrade USD 1 Shipping USD1 0.00USD Sub Total: 49.00 USD Sales Tax : 0.00 USD Total: 49.00 USD Card Type: Visa CardNumber: XXXXxxxxxxxxxx......... Authorization Number: 042464 Payment received with thanks.