CBA parallels charged me of a auto-renewal subscription that was already cancelled prior. My payment for the renewal was due October 29, 2025, but it proceeded using my expired credit card. The purchase occurred Nov 12, 2025 but the card used expired October 2025. I have purchased a different subscription with my new card already. Please, I want to refund. Invoice number: AKD-736122958662
Hello @DeoC Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link: https://kb.parallels.com/6571 Once submitted, a support representative will be happy to assist you further with the refund process. Thank you.
