Quickbooks cannot be updated after Safari Big Sur update

Discussion in 'General Questions' started by Mark_O, Mar 5, 2021.

  1. Mark_O

    Mark_O Bit poster

    Messages:
    3
    Currently on MacOS Big Sur 11.2.2. After the update before last, QB's 2019 would not connect to the internet. Worked fine before the update, then not.
    As I always get a new program every two years I got QB 2021 and found it still would not connect. After some work I got it to connect but QB will not update and the Desktop will not function to bring in bank activity. Have spent 6 hours with their support and online research but cannot solve the issue.

    Anybody else have this happen or suggestions? I have checked and reset certificates, TCP settings, etc.

    Thanks
     
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Hi, did you get any specific error message?
    Also did you try to play with the virtual machine network modes?
     
  3. Mark_O

    Mark_O Bit poster

    Messages:
    3
    Thanks for you reply...I had forgotten about my post! I ended up deleting and reinstalling the Edge browser which then allowed me to do updates to QB. All good now. There were error messages (codes) in the update area. I spent a good bit of time with support running various checks on settings before going on my own to do the Edge reinstall.
     
    Maria@Parallels likes this.

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