I want to share that I'm quite unimpressed by the quality level of Parallels Desktop support department... I'm a PD customer since many years but I've never had to contact Parallels support until recently and I'm seeing I'm receiving a quite high percentage of out-of-scope replies to my inquiries. I admit I'm writing to support in Italian, since the software and website is fully localised and I'm receiving replies from support in Italian, too... should I write in English instead? Anyone know if there is a way to escalate tickets beyond the copy-and-paste-from-KB level? Thanks.
