Hi, My name is José and im from Portugal. Yesterday i update my Parallels 6 to 9, and before by the parallels i want to try in my mac if works well. I download the trial just to try 14 days free. After instal i can't get the trial key. The problem is always the same. Conection failure, contact parallels support. Please help me with this. Best Regards and thank you for your attention José Rdorigues
Hi Jose, Upgrade to Parallels Desktop 9 is possible only from version 7 and version 8. If you have Parallels Desktop 6 or older version, you have to purchase the full version of Parallels Desktop 9. To get the trial version of Parallels Desktop 9, please follow the steps as suggested at: http://kb.parallels.com/116845 If you are unable to activate the trial version, kindly generate a problem report ID at (http://kb.parallels.com/9058) and reply us back so that we can help you. Thanks, Mervin
