Problem with repeating keys

Discussion in 'macOS Virtual Machine' started by J.C3, Dec 31, 2015.

  1. J.C3

    J.C3 Bit poster

    Messages:
    6
    We have a number of users in our office all running the latest version of Parallels and all using 10.6.8 as the guest OS. They're all experiencing the same issue, namely that occasionally keys will repeat. So for example they'll type a single s and they'll get sssssss. This really became a problem when someone accidentally sent several hundred pages to the color printer! o_O It's intermittent and random, only happens occasionally.

    Has anyone else experienced this, and if so, were you able to fix it somehow?
     
  2. Sylvester@Parallels

    Sylvester@Parallels Parallels Support

    Messages:
    369
    Hello J,
    1. Please go to Actions > Configure > Hardware > "Mouse" and "Keyboard" select "Optimize for games" from the drop-down.
    If you already have "Optimize for games" selected then change it to Don't Optimize for games.
    2. Then click on Actions > Reinstall Parallels Tools - Which should fix this issue
     
  3. J.C3

    J.C3 Bit poster

    Messages:
    6
    I was contacted through email by Parallels support which noted that the problem is a bug that the developers are currently working to resolve. Thanks for the help!
     

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