Parallels tools uninstaller crashes

I get the message "Please install Parallel Tools". I try to follow the recipe in the kb (http://kb.parallels.com/en/4841), but the uninstaller crashes. Is there any way to uninstall the tools by hand so I can reinstall them? Is there any tool that I can use to try to find and fix any corruption in my Windows XP installation (I dread reinstalling the system--anything but that, please!)

 

Hello,

I would request you to follow these steps of removing parallel tools You can uninstall it by clicking on Start->Control Panel->Add or Remove Programs->Parallels tools and uninstall it.

You can install parallels tools in two ways.
First of all you can start your virtual machine->click on install parallels tools.

Secondly, you can install manually.

Please follow the steps that are written below and you will be able to solve your issue with installing Parallel Tools manually.

1) Go to MAC HD/ Library/Parallels/Tools/Prl-tools-win.iso
2) Double click on that file
3) You will have a file as Setup.exe
4) Copy the file and paste it in Windows Desktop (you can also use a pen/flash drive for this purpose)
5) Then run the setup.exe in Windows
6) you will be able to install Parallel Tools Perfectly.

May you please turn off your firewall and disable the antivirus.

Thank You.
_________
Anupama
Parallels Team

 

Hello,

If you are not able to do then please clear the folder C:\Documents and Settings\Administrator\Local Settings\Temp on Windows side to remove all the information kept by Windows installer. Check the Guest OS behavior after this. If the problem is still here, try the following:

1. Go to C:\Program Files\Parallels and delete the "Parallels Tools" folder;
2. Click "Start" -> "Run" and type regedit. Hit OK.
3. In Registry Editor, go to My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Parallels and delete the "Parallels Tools" entry.
4. Reboot Windows;
5. Make sure that Tools do not get installed again and install them from Virtual Machine menu in Parallels Desktop menubar.


Thank You.
------------
Anupama
Parallels Team

 

Thank you, Anupama, that solved the problem perfectly.

In case anyone else is in this situation, instead of copying and pasting and Anupama suggested, I mounted
the .iso disk as instructed, and then used the Finder to copy Setup.exe to
BOOTCAMP/Documents and Settings/alan/Desktop, and then booted into Windows.

Alan

 

Hello Alan,

I am glad to know that the issue is resolved.