Parallels Tools issue after latest PD12 update

Discussion in 'Windows Virtual Machine' started by ViacheslavK, Jun 30, 2017.

  1. ViacheslavK

    ViacheslavK Member

    Messages:
    22
    Just updated to Version 12.2.1 (41615)
    Run Windows 10 VM (creators update)
    MacBook Pro 2016, Mac OS 10.12.5

    Everything was working well before the update. During the update Parallels tools at approx. 70% had a message that there was an error, advised to restart and reinstall.

    After restart WM booted into 1024-768 resolution, when I choose to reinstall parallels tools from the menu nothing really ha[[ens (except the notification about some DVD drive)

    Some other features seem not to work (e.g. I don't see my dropbox folder in the WM)

    Any advise what to do??? Thanks

    UPD: reinstalled Parallels Tools manually, that fixed the issue. thanks
     
    Last edited: Jun 30, 2017
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,258
    Hi @ViacheslavK , please follow the steps suggested in the article and let us know if that helps.
     

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