Parallels Tools Failed to Update - Can No Longer Boot VM

I'm exceptionally new to all of this, so please forgive my ignorance.
I'm running Parallels 10.2.0 on my mac (Yosemite 10.10.2). I've been running CentOS (7) for a few weeks and everything was fine. Today I got a message that said I needed to update Parallels Tools. I tried to do that, but it failed. So I restarted the machine. Now when I try to run CentOS, it hangs while booting at:
OK Started GNOME Display Manager.
There are some files that I really don't want to lose so I tired to mount the VM with Parallels Mounter (10.2.0), but when I try that nothing happens. It just won't mount.
I'm at a loss. I have no clue what to do! Any help would be greatly appreciated.

 

Ditto, this happened to me today also. I'd be interested in any help recovering the VM as well.

 

I actually called Parallels and opened a ticket with them regarding this issue. It's been escalated two times now, and I'm waiting to hear back. I'll let you know when I hear back.

 

Any update on this ? Same prob.

 

Hi all,
1. Download latest build from: www.parallels.com/directdownload/pd10 ( http://kb.parallels.com/en/111603 )
2. Install it as suggested at http://kb.parallels.com/en/122647 (Note: un installing and re installing Parallels Desktop will not effect your Virtual Machine) and check if the issue still persisting.