Parallels Toolbox issue

I am running Parallels, version 14 on a Mac Mini using Win7/64. The Mac is running Sahara O/S. Everything is working perfectly, as far as I can tell. When I try to open Toolbox I get a box that asks me to download it or enter the product key. When I enter the key for my version 14 it says "already exists on another installation." I am pretty sure I saw Toolbox being installed when I upgraded to version 14.

So either I don't know how to open Toolbox that is already installed, or something is amiss. Help please.

Dave

 

Oops! It is Mojave 10.14... sorry, wrong desert

 

Hi @DaveS7 , we have made the changes, please try to activate now.

 

I just tried it and it still says "This product is already registered to another Parallels Account.

 

Hello DaveS7, Please check our private conversation.