Parallels support, nothing but lies about getting back to you.

Parallels support, they auto-reply but never get back to you.

I placed a tech support ticket, 53246, into their support system back on the 30th of Oct. about problems with fonts when using MS Access. I received a message back stating an engineer would contact me withing 3 days. I have yet to be contacted even though I've sent in additional information about the problem.

I've contacted them asking when a support engineer would be getting back but nothing happens.

We're now seeing problems with C2D (build 1970) but we're not getting any support from Parallels. I for one have a system that will hang with the iMac sleep lamp solid on if parallels is left running over night. The same system will not load Visual Studio 2005 and will also run at 90%+ doing nothing but trying to load updates. This system is just plain slow. My CD (build 1922) system runs just fine but also has the font problem.

I've seen a message about going to "http://www.parallels.com/en/products/desktop/update" and updating but that update is still build 1922. That's an old build, too old I thought for a C2D.

Bottom line is that this is no way to treat customers. When you say your getting back in three days then do it or at least update the customer.

At this rate when someone comes up with VM that works everyone is going to jump ship.

I may be ranting but this is getting crazy.

 

It's working fine for me. There are some features I'd like that aren't here at the moment, but they are on the roadmap. I'm not jumping ship even if someone comes out with another product unless Parallels development stops of substantially slows.

Parallels' placing priority on development over support is a judgement call and isn't right or wrong. It's prioritizing the long term vs the short term, and it's a balance for them to strike.

FWIW, I was having some very odd problems with Parallels that I cured completely by reinstalling OSX. Turns out it wasn't a Parallels problem at all even though it showed up mostly when trying to get Parallels to work, and only caused minor anomalies when Parallels wasn't running.

I've been using computers since before many of the folks on this forum were born, and over the years, I've learned that solving my own problems or going to my peers for help has produced the best results.