Parallels doesn't work anymore

Discussion in 'macOS Virtual Machine' started by chiarap1, Mar 29, 2016.

  1. chiarap1

    chiarap1 Bit poster

    Messages:
    2
    Hello!
    I installed Parallels 11 on my mac in july and since then it worked perfectly! Suddenly three days ago while i was using AutoCad it stopped working and now everytime I try to open Parallels it doesn't respond to any input, whatever I click nothing happens!
    Please tell me what i could do to solve this problem.
    Thank you
    Chiara
     
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hello chiarap1,
    This looks like an issue with the Parallels tools. Try to Shut down the Virtual Machine Actions-> Shut down and start it again. Install the Parallels tools Actions -> Install Parallels Tools. Restarting the Virtual Machine should have fixed the issue.
     
    chiarap1 likes this.
  3. chiarap1

    chiarap1 Bit poster

    Messages:
    2
    I did what you told me to do and it worked!
    Thank you very much, you saved me!
    Chiara
     
  4. Arunn

    Arunn Parallels Support

    Messages:
    290
    Sound's great!Feel free to reach out anytime, we are here to help.
     

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