Parallels Desktop for Mac computers with Apple silicon M4 chips

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by Mikhail Ushakov, Oct 30, 2024.

  1. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    539
    Hi there!
    Parallels deeply cares about the quality of our products and the experience they provide.
    This thread has been created to share feedback on the work in Parallels Desktop on Mac computers with Apple M4 chips. Don't hesitate to share your experience!
     
  2. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    539
    Best Answer
    Hello Dear Parallels Desktop Community,
    Parallels Desktop 19 isn't supported to run on Mac computers with macOS 15 as a main system. Since new M4 Macs have macOS 15 preinstalled, you might experience some issues with running your virtual machines in Parallels Desktop 19.
    - If you have a subscription, we advise you to install Parallels Desktop 20 that is fully compatible with macOS 15;
    - If you have a perpetual license of Parallels Desktop 19, we advise you to purchase an upgrade to Parallels Desktop 20.

    As for Parallels Desktop App Store Edition 1.9.4 - we're releasing an update for this version shortly. Subscribe to https://kb.parallels.com/123851 to get an email notification once the new version is released.
     
  3. BradB11

    BradB11 Bit poster

    Messages:
    5
    I just moved from M2 Mac Mini to M4 Pro Mac mini and my vm's will not longer start. I'm using Desktop 19, and I also tried to create a new Windows 11 machine and that will not start either. The program does not really give me much feedback. I would not think there would be an issue with M2 vs M4
     
    BrianM25 likes this.
  4. spodec

    spodec Bit poster

    Messages:
    2
    Hi,
    I can't start the virtual machine on my MacMini M4. On a M3 MacBookAir everything works fine. I already installed it twice and had some restarts of the Mac without any change. Any suggestions?

    Bildschirmfoto 2024-11-09 um 15.12.38.png
     
  5. MatthewTP

    MatthewTP Bit poster

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    1
    Just got my M4 based Mac yesterday. Purchased and installed Parallels Desktop and it had rainbow spinner after product activated. Forced quit after a long time waiting. Relaunched and it came up to the screen to install Windows 11 and before I could do anything it was a rainbow spinner again. Force quit, rebooted and very similar on any launches. I suspect the M4 is too new and not well tested yet. If there are steps I should try to get the product to behave, let me know.
     
  6. dzap

    dzap Bit poster

    Messages:
    1
    Just completed a migration from an M1 Mac mini to the new M4 Mac Mini. The transferred Windows 11 VM didn't work and immediately throws an error stating it was unable to start.

    I then deleted it and reinstalled Parallaxes from scratch, attempted to install Windows 11 from the installer, same error.

    I then tried Ubuntu and same error.

    I'm using Parallels 19, is this not compatible with M4 Macs?
     

    Attached Files:

  7. YoM1

    YoM1 Bit poster

    Messages:
    3
    Hi, I just got a new M4 Pro Mac 2 days ago and Installed Parallels Desktop 20 on my Mac, then tried to install Windows 11 bu I was unable to make it work. I always get the same error and the VM can't start.
     
  8. JuanT3

    JuanT3 Bit poster

    Messages:
    1
    Same here.
     
  9. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    577
    Hello,
    For us to further investigate this issue, kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thank you.
     
  10. BradB11

    BradB11 Bit poster

    Messages:
    5
    Report ID 475258223
     
  11. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    577
    Hello,
    Please note that is a known issue with Parallels Desktop App Store Edition, our development team is currently working on this issue.
    As a temporary work-around, please download and use Parallels Desktop 20.1.1 build using the link: https://download.parallels.com/desktop/v20/20.1.1-55740/ParallelsDesktop-20.1.1-55740.dmg

    We advise you to subscribe to this article https://kb.parallels.com/en/123851 ("Get Updates" button) to get informed once there are any updates on this.
    Thank you.
     
  12. spodec

    spodec Bit poster

    Messages:
    2
    475258239
     
  13. BradB11

    BradB11 Bit poster

    Messages:
    5
    Also your KB article update says it's a problem with v19 and Mac Store Edition, but there is a customer with version 20 reporting the same issue as well.
     
    BrianM25 likes this.
  14. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    577
    Hello,
    Please note that is a known issue with Parallels Desktop App Store Edition, our development team is currently working on this issue.
    As a temporary work-around, please download and use Parallels Desktop 20.1.1 build using the link: https://download.parallels.com/desktop/v20/20.1.1-55740/ParallelsDesktop-20.1.1-55740.dmg

    We advise you to subscribe to this article https://kb.parallels.com/en/123851 ("Get Updates" button) to get informed once there are any updates on this.
    Thank you.
     
  15. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    577
    Hello,
    For us to further investigate this issue, kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thank you.
     
  16. BradB11

    BradB11 Bit poster

    Messages:
    5
    Build 20.0.1 fixed my problem. I have my Windows 11 VM running now
     
  17. LiquidV

    LiquidV Bit poster

    Messages:
    8
    I'm running MBP with M4 Pro with Parallels Version 20.1.1 (55740).
    I can't get any Ubuntu OS installed. I've tried 24.04 Desktop and Server with ARM and 22.04 Server with ARM. Neither of them can be installed.
    I was able to install 24.04 Desktop but after "sudo apt upgrade" and restarting i get a kernel panic. The server installations all cancel after a while.
    Have you tried this on your side?
     
  18. LiquidV

    LiquidV Bit poster

    Messages:
    8
    Here is my support ID: 475260757
     
  19. YoM1

    YoM1 Bit poster

    Messages:
    3
  20. Freddy2

    Freddy2 Junior Member

    Messages:
    11
    Pramesh,
    I have the same situation that others are describing. I saw that you are asking us to download an update for version 20; what about us that we have version 19?
    Thanks,
    Fred
     
  21. Stefan4

    Stefan4 Bit poster

    Messages:
    6
    Hello,
    installed Parallels newest release on a new Imac with M4 and Win 11 Pro version 24H2.
    The Apple Magicmouse does not scroll. Any suggestion ? (smooth scrolling is enabeld in the PVM Config file)
    Thank you
     

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