Parallels Desktop 11 not responding

Discussion in 'macOS Virtual Machine' started by KaS2, Dec 18, 2015.

  1. KaS2

    KaS2 Bit poster

    Messages:
    5
    My parallels Desktop is not responding, and it cause the Mac Mini hang, I had to press power button to restart it.
    Attached picture of error message from Parallels Desktop. Please help....
    Parallels Desktop Version 11.1.1(32312)
    Host Operating system: OS X Yosemite 10.10.5 (Mac Mini Late 2012, i5 CPU, 10GB RAM)
    Virtual Client Operating System: OS X 10.8.5

    999.jpg 999.jpg
     
    KaS2, Dec 18, 2015
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi, please highlight the process, click Quit Process, and choose the Force Quit option.
    Repair Mac OS X file permissions, as some Parallels Desktop files may have wrong permissions:
    Open Disk Utility (/Applications/Utilities/).
    Select your Mac OS X startup volume (Macintosh HD by default) in the column on the left of the Disk Utility window, then click the First Aid tab.
    Click the Repair Disk Permissions button and then restart Parallels Desktop. Thanks!
     
    PaulChristopher@Parallels, Dec 18, 2015
    #2
  3. KaS2

    KaS2 Bit poster

    Messages:
    5
    Hi Paul Chris,
    It's still not working after I repair Disk Permission. This time, my Mac Mini hang & not responding. I can't even run the Activity Monitor to force quit Parallels Desktop. The mac mini freeze, I can't click anything. I had to press the power button on the Mac Mini to restart.

    Below is the logs when I do Disk repair.
     

    Attached Files:

    KaS2, Dec 23, 2015
    #3
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi, Please restart your Mac and follow Add Parallels Desktop in the Firewall and Privacy exception:
    *Open System Preferences.
    *Click the Security or Security & Privacy icon.
    *Select the Privacy tab > Accessibility.
    *Click the lock icon in the preference pane, then enter an administrator name and password.
    *Drag and drop Parallels Desktop app (/Applications/Parallels Desktop) in the Allow the apps below to control your computer box.
    *Select the Firewall tab.
    *Click the Firewall Options button
    *Click the Add Application (+) button.
    *Select the app you want to allow incoming connection privileges for.
    *Click Add > OK.
     
    PaulChristopher@Parallels, Dec 26, 2015
    #4
  5. KaS2

    KaS2 Bit poster

    Messages:
    5
    Hi Paul Chris,
    The solution you provided is not working. Parallels & Mac Mini hang again. Im not able to launch the Activity Monitor to force quit the Parallels, had to press the power button to restart.
    Is there a Parallels logs file to troubleshoot this?
     

    Attached Files:

    KaS2, Dec 30, 2015
    #5
  6. KaS2

    KaS2 Bit poster

    Messages:
    5
    No respond from parallels support?
     
    KaS2, Jan 21, 2016
    #6
  7. ArthurK1

    ArthurK1 Member

    Messages:
    48
    Remarkable attitude indeed!:eek:
     
    ArthurK1, Jan 29, 2016
    #7
  8. ManojK@Parallels

    ManojK@Parallels Parallels Support

    Messages:
    308
    We believe that your hard disk is corrupted and we request you to look into this article and let us know how it goes.
     
    ManojK@Parallels, Feb 5, 2016
    #8

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