I'm running OS X Yosemite 10.10.4 on a MacBook Pro Retina with Parallels Desktop 10 (10.2.2) and Windows 7. I use a secondary monitor in addition to the laptop screen. Every since upgrading to Yosemite, when I'm in coherence mode Parallels will crash >75% of the time when I drag a screen on the Windows 7-side from one monitor to the other (it doesn't matter which order). I can't figure out what triggers it, but it doesn't happen every time and its not with one particular software. I pasted the event log of the most recent incident below. I don't know the exact time that it occurred, but it was somewhere in this range. Any help would be much appreciated. 8/5/15 9:23:26.000 AM kernel[0]: Limiting closed port RST response from 268 to 250 packets per second 8/5/15 9:23:27.000 AM kernel[0]: Limiting closed port RST response from 291 to 250 packets per second 8/5/15 9:23:30.000 AM kernel[0]: Limiting closed port RST response from 268 to 250 packets per second 8/5/15 9:23:32.000 AM kernel[0]: Limiting closed port RST response from 262 to 250 packets per second 8/5/15 9:23:54.232 AM com.apple.xpc.launchd[1]: (com.parallels.mobile.prl_deskctl_agent.17924.76C5B1AD-9607-410F-86DB-61EDD00596BF[6647]) Service exited with abnormal code: 2 8/5/15 9:23:54.372 AM com.apple.xpc.launchd[1]: (com.apple.ReportCrash.Root[6654]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash.DirectoryService 8/5/15 9:23:56.000 AM kernel[0]: /drv/ MacDevice.cpp:150 com_parallels_hypervisor_client::clientDied() 8/5/15 9:23:56.000 AM kernel[0]: /drv/ HypPmmQuota.c:283 PMM error: Dumping pmm if prl_vm_app has been killed 8/5/15 9:23:56.000 AM kernel[0]: /drv/ HypPmmQuota.c:289 Hyp. hyp_free=2522222, hyp_used=296, small_alloc=14289624 total=3332096 8/5/15 9:23:56.000 AM kernel[0]: /drv/ HypPmmQuota.c:266 pmm stat: 30610 vmm, 779264 swap, 0 free, 0 balloon, 888706 limit 8/5/15 9:23:56.000 AM kernel[0]: /drv/ HypPmmQuota.c:269 pmm quota: min=359168, max=888706, sum=851968, prior=50% 8/5/15 9:23:56.000 AM kernel[0]: /drv/ HypPmmQuota.c:272 pmm ws: delta=0, active=760832, inactive=18432, idle=0 8/5/15 9:23:56.000 AM kernel[0]: /drv/ HypPmm.c:633 VM {b40b77e8-df6e-4504-870c-fdf5a1244ec0}: 15762 vmm pages are still used on vm stop 8/5/15 9:23:56.000 AM kernel[0]: /drv/ HypVMManager.c:266 Monitor quited successfully 8/5/15 9:23:58.000 AM kernel[0]: com_parallels_usb_control(0xffffff804563dc00)::setProperties() PrlUsbLogLevel == 0 8/5/15 9:23:59.481 AM AppleCameraAssistant[331]: SendPropertiesStateChangedMessage: Could not notify client system_profiler on port 15803 - 0x10000003 8/5/15 9:23:59.527 AM com.apple.xpc.launchd[1]: (com.apple.CoreRAID[6676]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.CoreRAID 8/5/15 9:24:00.000 AM kernel[0]: com_parallels_usb_control(0xffffff804563dc00)::setProperties() PrlUsbLogLevel == 0 8/5/15 9:24:00.000 AM kernel[0]: com_parallels_usb_control(0xffffff804563dc00)::setProperties() PrlUsbLogLevel == 0 8/5/15 9:24:00.000 AM kernel[0]: /drv/ HypHPC.c:188 Hyperswitch[0]. pBuf=0xffffff801ae9c000,piDbgFunc=0xffffff801ae9c0ae 8/5/15 9:24:00.000 AM kernel[0]: /drv/ HypIoctls.c:650 Parallels hypervisor inited (cpus=8 hvt=VTX hvt status=Enabled vtd=No phy=PAE lin=x64 mem=16384) 8/5/15 9:24:13.778 AM mount_smbfs[6774]: findReachableAddress: Using port 139 family = 2 8/5/15 9:24:13.964 AM mds[58]: (Volume.Normal:2464) volume:0x7fee7a84bc00 ********** Bootstrapped Creating a default store:0 SpotLocnull) SpotVerLocnull) occlude:0 /Volumes/C 8/5/15 9:24:14.547 AM prl_deskctl_agent[6778]: objc[6778]: Class DeallocHook is implemented in both /Applications/Parallels Access.app/Contents/Frameworks/ParallelsVirtualizationSDK.framework/Versions/5/libprl_sdk.5.dylib and /Applications/Parallels Access.app/Contents/MacOS/Parallels Access Agent.app/Contents/MacOS/prl_deskctl_agent. One of the two will be used. Which one is undefined. 8/5/15 9:24:15.988 AM mdutil[6784]: mdutil disabling Spotlight: /Volumes/C -> kMDConfigSearchLevelFSSearchOnly
@JackeT could you please try this KB and provide us with the results. Also please send us a step-by-step instructions in order to reproduce the issue on our side.
