Parallels 17 Full License is not accepting activation

Discussion in 'Licensing and Activation' started by TobiasG3, Sep 24, 2023.

  1. TobiasG3

    TobiasG3 Bit poster

    Messages:
    7
    Hi,
    I tried to use parallels version 17 today an on start it shows the activation window. I own 5 separat permanent full licenses from version 12 to 17 but in the window after registering into my account it shows 5 parallels 17 keys. When I select the correct parallels 17 key it ist detected as upgrade licenses and asks me to type in the other key. But I have no other key because this is a full version not an upgraded. I've tried for testing all my other keys from the earlier versions but no key works. So now I'm no longer able to use my parallels / windows and waste my time on a sunny sunday an getting angry on the missing support from parallels.
    Beside this and due to the fact that I have some older full versions of parallels for Mac. what is the oldest version I can use for a new upgrade license for the new parallels 19 version and is it possible to set the version/key which I would like to upgrade. because I don't want to upgrade my latest version 17. I started the purchase process for the 19 upgrade but canceled it while PayPal wants to buy because there was noch information which of my licenses/versions gets the upgrade or is eligible for the upgrade.
     
    TobiasG3, Sep 24, 2023
    #1
  2. TobiasG3

    TobiasG3 Bit poster

    Messages:
    7
    Is there an email or contact option where I can find real support from parallels? I'm not able to use it because my licenses keys are no longer accepted?

    I uninstalled all and tried the new version 19 for trail but I don't have 14 days, the installation wants directly a key. There is something really wrong with the authentification process and key validation server?
     
    TobiasG3, Sep 26, 2023
    #2
  3. TobiasG3

    TobiasG3 Bit poster

    Messages:
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    Bildschirmfoto 2023-09-26 um 12.13.45.png

    This error message ist outrages! I've paid for 5 permanent licenses in the last years and because parallels managed to block me from licensing to force me in the subscription?
     
    TobiasG3, Sep 26, 2023
    #3
  4. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    614
    \
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.

    For future reference, in order to obtain phone/chat support, kindly follow the below steps:
    1. Sign in to your Parallels account using the link: https://my.myparallels.com/login
    Make sure your Parallels Desktop license is registered.
    2. Go to the Support page. ( https://my.parallels.com/support/ )
    3. Select your product and the category of your question.
    Enter a short issue description or key words into the search box.
    4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
    Kindly refer to this article for more information: https://kb.parallels.com/6571
    Thank you.
     
    Pramesh Boodadoo, Sep 26, 2023
    #4
  5. TobiasG3

    TobiasG3 Bit poster

    Messages:
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    support is not available for me when following your steps. email is deactivated and phone behind a paywall.
    Bildschirmfoto 2023-09-29 um 14.30.28.png
     
    TobiasG3, Sep 29, 2023
    #5
  6. TobiasG3

    TobiasG3 Bit poster

    Messages:
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    I have send the asked informations in the private message but didn't get an answer? What is the current status as I can see, that others in this forum have the same problem with the registration server accepting valid license keys?
     
    TobiasG3, Oct 5, 2023
    #6
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  7. TobiasG3

    TobiasG3 Bit poster

    Messages:
    7

    I have send the asked informations in the private message but didn't get an answer? What is the current status as I can see, that others in this forum have the same problem with the registration server accepting valid license keys?
     
    TobiasG3, Oct 7, 2023
    #7
  8. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    614
    Hello,
    We have reset your confirmation keys on our system, kindly check you inbox, we have provided you with the registration information.
    Thank you.
     
    Pramesh Boodadoo, Oct 9, 2023
    #8
  9. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    614
    Additionally, you do not have the email support option, since Parallels Desktop 17 has reached end of email support as from 10-Aug-2023.
    You have a permanent license for Parallels Desktop for Mac, you are eligible for phone and chat support for 30 days after the license registration and email support for 24 months from the Parallels Desktop version release date. Visit KB 123560 to check free email support availability for your version.
    Thank you.
     
    Pramesh Boodadoo, Oct 9, 2023
    #9
  10. TobiasG3

    TobiasG3 Bit poster

    Messages:
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    Thank you for your help, I was able to activate my parallels installation with my key now.
     
    TobiasG3, Oct 10, 2023
    #10

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