Parallels 11 sound bug

Discussion in 'Installation and Configuration of Parallels Desktop' started by ChadS2, Sep 4, 2015.

  1. ChadS2

    ChadS2 Bit poster

    Messages:
    3
    Possible bug in Parallels 11. To recreate:

    Open VM
    Actions -> Configure -> Sound
    Change Input to Mute
    Restart computer
    Setting is "forgotten"

    Recreated on 4 machines, does not occur without restarting the machine. Windows 7 guest OS. Has not happened with any other version of Parallels; started after upgrading to Parallels 11 - No other changes at all.

    Can others try this and confirm?
     
    ChadS2, Sep 4, 2015
    #1
  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,121
    Hi, thanks a lot for the provided information. Could you also generate the Problem report please? We need this information for the further investigation.
    Please use this KB to generate the report and reply us back with the report id
     
    Maria@Parallels, Sep 4, 2015
    #2
  3. ChadS2

    ChadS2 Bit poster

    Messages:
    3
    Hi Maria,

    Before I do that, I assume that you followed these steps exactly and could not recreate; thus ruling out the possibility of a bug? If you did recreate, you could generate the report.

    Please let me know.
     
    ChadS2, Sep 4, 2015
    #3
  4. Andrew@Parallels

    Andrew@Parallels Parallels Team

    Messages:
    617
    Hi @ChadS2 ,
    As we discussed in a different email thread, we submitted this issue to the development team and they are working on a fix.
    Thank you for your valuable feedback!
     
    Andrew@Parallels, Sep 9, 2015
    #4

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