Older version running....but can't see it

Discussion in 'Installation and Configuration of Parallels Desktop' started by Kurt_Twiford, Dec 1, 2014.

  1. Kurt_Twiford

    Kurt_Twiford Bit poster

    Messages:
    1
    I'm truing to install version 10. I've downloaded the software, close down my version 9, and I still get an popup that states that I have an older version running. Thought perhaps it was because I didn't upgrade 9, so I tried to do that....same issue. Tried to move my Parallels app to Trash, and won't let me do that because it says it's running someplace, but I can't see it.

    Been having other issues, so seems like I might have duplicate app running someplace. How can I open a "task manager" in OS that will allow me to close any running apps? Anybody come across this same issue?
     
    Kurt_Twiford, Dec 1, 2014
    #1
  2. Maheesh@Parallels

    Maheesh@Parallels Parallels Support Parallels Support

    Messages:
    377
    Hi Kurt,
    1. Shut down the Virtual Machine, if it is running.
    To Shut down the virtual Machine, click on Start icon in the windows desktop -> Select Shut down ( or ) click on Virtual Machine -> Shutdown.
    2. Right click on Parallels Desktop icon ( || ) at the Dock and choose Quit Parallels Desktop.
    3. Now try to install Parallels Desktop 10 again and it should work for you.
     
    Maheesh@Parallels, Dec 3, 2014
    #2

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