Number 3 key not working

I just installed parallels/windows 7 on a new machine and everything works nicely except that the number 3 key is completely non-responsive within windows.

It works fine on the Mac side (I'm typing this on the mac: 3 3 3!), and on the windows side it works fine in combination with shift, ctrl, etc. so I can type a '#' for instance. But 3 itself does not work at all.

Seems like something that I'll need to be able to do at some point. Any suggestions?

 

Worth noting: I can reproduce this using the "Keyboard Viewer" within Mac OS. I can mouse click the keys on that viewer into a notepad window and all of them work, apart from the 3.

I've been rifling the various hardware, keyboard shortcuts, etc. screens within parallels to see if I can find a shortcut or something that might be blocking the key, but everything looks fine. It's still set up as the default (which you'd expect as this is a new install on a new machine)

 

Found and fixed: In the "Virtual Machines" section of "shortcuts", 3 was mapped to shift+printsc. No idea how that happened, but disabling it gives me my key back.

 

Hi Jason,
Glad that your issue is fixed! Feel free to reach us anytime, we're here to help you.

 

I'm having the same issue. Every keystroke works except for the numbers 3 and 4 on my macbook pro running windows 10 in the latest parallels 12.0.2
I found the shortcuts and none of them listed reference a 3 or 4. I clicked reset to default with no luck. I'm stumped. Any help would be greatly appreciated.

OK, After rebooting parallels and windows. The 3 and 4 keys now work. Very strange.

 

Hello WarreH2, are you still facing the same trouble or it's fine now?

 

It's working now after rebooting windows and parallels. No clue why. Thanks.