Not getting internet, ethernet connection

Discussion in 'Parallels Desktop for Mac' started by zamboknee, Feb 10, 2007.

  1. zamboknee

    zamboknee Member

    Messages:
    37
    Greetings.
    I'm fairly new to Desktop for Mac so if I post the 'derr' est of questions, I apologize.
    I'm running Desktop on a macpro that's hooked to my router via the ethernet connection.
    When I try to go on the internet in XP it appears that it goes to the website (loading bar reaches full green and 'Done' on the bottom left hand corner) but there is no content for any site that I try to go to.
    I looked on my router and it's acknowledged the XP's presence and given it an IP address (zambokneesXP) but I can't get anything to display on the page.
    Network Preferences is showing (in Sharing tab) that it's sharing the ethernet adapter (en2)
    Any help would be appreciated.
    Thank you.
     
  2. dkp

    dkp Forum Maven

    Messages:
    1,367
    Check the tcpip params in Windows - you should have a default router, IP, name servers defined. As a test, enter the IP of a web server rather than the hostname of the web server into the browser's URL window and see what happens.
     
  3. zamboknee

    zamboknee Member

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    would those tcpip params be in the 'network connections' section of the control panel?
     
  4. dkp

    dkp Forum Maven

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    1,367
    Yes - and also seen when running a Windows command line: ipconfig /all
     
  5. zamboknee

    zamboknee Member

    Messages:
    37
    In the Internet Protocol (TCP/IP) Properties window, I have "obtain IP address automatically" selected. I hope this is right.
    I apologize for my incompetence in Windows, I've been mostly Mac the last few years.
     
  6. zamboknee

    zamboknee Member

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    Attached is a screen shot of where I am
     

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  7. dkp

    dkp Forum Maven

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    1,367
    Good so far - now run the command line tool to show the detail.
     
  8. zamboknee

    zamboknee Member

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    37
    Where do I find the command line tool?
     
  9. dkp

    dkp Forum Maven

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    Select the Start button, select Run, type in cmd, and click OK. A text command window will open. In that window type: ipconfig /all

    You may have to expand the window a bit to see everything. This will tell you what network interface is active, your IP, your default router, your name servers, and other interesting information.
     
  10. zamboknee

    zamboknee Member

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    37
    This is what I got. If there's anything personal up here please let me know so I don't expose myself to anything.
     

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  11. dkp

    dkp Forum Maven

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    Nothing personal - you're safe, but good you should be concerned.

    Ok - in that window you have a default router, a dns server, your own IP, and subnet mask and it all looks good. Now lets see if it works.

    In the command window type: ping 192.168.2.1.

    It should return four or so lines of icmp information and a summary if it's working, otherwise it will return an error message. If you see the error message, stop here - otherwise...

    Next, type: ping 66.197.23.53

    This is a parallels server address. You should see the icmp information and summary again. This indicates your network stack is fine and routing is working, and you have no firewall issues.

    If that worked, type: ping ftp1.parallelz.com

    That is the hostname of the server you pinged by IP. If you don't see the icmp info then it suggests your DNS server is not working correctly.
     
  12. zamboknee

    zamboknee Member

    Messages:
    37
    it got through fine until the last ping (ftp 1.parallelz.com). At that point it came back with a message of "ping request could not find host ftp. Please check the name and try again"
     
  13. dkp

    dkp Forum Maven

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    1,367
    Very good - we're in the home stretch. Recall from your ipconfig information that your DNS server IP is the same as your defaultrouter. In fact there seems to be no name server at that address so we'll get another one from your OS X system.

    In an OS X Finder window, open the Applications folder. In there is a Utilities folder, and in there is the OS X terminal tool. It is similar to the Windows cmd tool. Open a terminal and type in:

    cat /etc/resolv.conf <enter>

    This will display the name server(s) used by OS X. Make a note of it/them, then go back into Windows and open the Network tool, go into the properties windws, and selet the "Use the following DNS addresses", then enter the address(es) you got from OS X.

    If everything goes well, Windows should now be able to resolve hostnames. Croxx your fingerx.

    Sorry for being so methodical, but it often helps to take things step by step when debugging over the wire like this.
     
  14. zamboknee

    zamboknee Member

    Messages:
    37
    No worries on the methodical stuff. I just wish this could have been a lot easier/automatic upon installing the program.
    Anyway, it doesn't appear to have worked. Attached is a screenshot of the name server it gave me, inputted into network control.
     

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  15. zamboknee

    zamboknee Member

    Messages:
    37
    I think I might have gotten it!
    I enabled the correct ethernet on my internet sharing and it appears to be working.
    Seems a little slower though.
    Is this the correct way to use the network adapter on parrallels?
     
  16. dkp

    dkp Forum Maven

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    I'm going to send you a private mail with another test to try, but it will involve my personal data center and I'd like that to remain private. Be right back.
     
  17. zamboknee

    zamboknee Member

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    It doesn't appear to have worked.
    Was working when I enabled internet sharing but isn't cooking now.
     
  18. dkp

    dkp Forum Maven

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    1,367
    Give this a try. Open an OS X shell (terminal) and enter this command:

    /usr/bin/dig @xxx.xxx.xxx.xxx ftp1.parallelz.com

    and replace the x's with the IP I sent you via private mail.

    You should get an answer that includes this:

    ;; ANSWER SECTION:
    ftp1.parallelz.com. 600 IN A 69.5.67.39

    Don't post the entire response you get, but just say if you see this or not.
     
  19. zamboknee

    zamboknee Member

    Messages:
    37
    I just updated to build 1970 and it appears that the internet is now working.
    I'm not at the mac pro as of now but I will try your suggestion soon.
     
  20. dkp

    dkp Forum Maven

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    1,367
    And you were running 3150 prior, correct?
     

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