Norton Security Patch Requires Paralells Control Stopped

Discussion in 'General Questions' started by MartinB3, Jun 15, 2017.

  1. MartinB3

    MartinB3 Junior Member

    Messages:
    18
    A live update from Norton Security downloaded a patch that requires Parallels Desktop Control be stopped before applying the patch. Any suggestions on how I could apply the patch?
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,258
    Hi @MartinB3 , please help us with the screen shots of the messages where it requires Parallels Desktop control , so that we will check and assist you further.
     
  3. MartinB3

    MartinB3 Junior Member

    Messages:
    18
    I run Live update and then apply the updates.
     

    Attached Files:

  4. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,258
    Hi @MartinB3 , is your Norton security installed on your Mac?
     
  5. MartinB3

    MartinB3 Junior Member

    Messages:
    18
    It is install on the MAC and up to date. Are you implying I do not need it installed in my virtual windows 10?
     
  6. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,258
    Hi @MartinB3 , please quit Parallels Desktop for Mac application and try applying the patch and check if that works.
     
  7. MartinB3

    MartinB3 Junior Member

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    18
    When I quit Paralells the the app trying to apply the patch dies. It is coming from the windows side not the Mac side.
     
  8. MartinB3

    MartinB3 Junior Member

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    18
    Found an answer. I used task manager to kill the one task and the patch got applied. Since I run coherence, I had to change suspend to power windows down before I could reconfigure for coherence and get my windows apps running again. Just a bit quirky.
     
  9. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,113
    Hi @MartinB3, yes! You are correct. Glad you are able to fix the issue. Please let us know if you have any questions about the product and we are happy to assist!
     

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