non-existent support??

I've been waiting for 13 days for a reply to an urgent support request - one that stops me using the product!
What's going on?
Your product used to work so well...
Then the upgrade made it so slow it's faster to run run to a co-workers pc...
Now I can't even use it!!

 

Maybe we here at the Forum can help. What is the issue you requested help with?

kat

 

I had to re-install Parallels, and my Auth. Key is not accepted by the upgrade (although I upgraded from the previous version no problem). The original dmg has somehow been corrupted, so I'm left with a product that I can't use at all...
All I need is a link to download Parallels-Desktop-3214-Mac-en.dmg and the problem would be solved...
I don't understand why it's taken so long?!
Thanks in advance...

 

2 Shahar

Check your PM please.

 

Hi Mike, what's a PM?

 

PM = Private Message

 

oh...thanks