no sound on iOS devices

I've tried just about every troubleshooting option that I can think of:

- telnet port 443 -- open and working on all devices
- sound preferences for Access = on
- sound for Access computer on
- sound for iOS device on
- tried from a different network to rule out router problems
- tried connecting to different computers that have Access enabled...
- tried connecting from different iOS devices

Nothing works. No Audio.

Mavericks 10.9.4
iOS 7.1.2

 

Hi iHuman,

Please go to System Preference from the Mac side -> Sound -> Output -> Select "Parallels Access Sound" and make sure that the mute is disabled.

 

I had already done that as well before I posted. No sound....

 

Hi iHuman,

To resolve the issue with Parallels Access , please do the following:

1. Reinstall Parallels Access on your iPad.
2. Remove Parallels Access as described in this article: http://kb.parallels.com/117142
3. Download latest version of Parallels Access from our website https://access.parallels.com/ and log in to Access.
4. Run Access on your PC, make your computer accessible and go to https://access.parallels.com/ again and make sure that you can see your PC there.
5. Make sure that your antivirus/firewall is not blocking Parallels Access connection. Disable it.
6. Try to connect.
7. Also make sure that necessary ports are opened as in article http://kb.parallels.com/117017
8. And check the sound Output.

Hopefully it should work perfectly!