No list of pre-configured OS to be installed in Parallels

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by GianpieroC1, Mar 31, 2025.

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  1. GianpieroC1

    GianpieroC1 Bit poster

    Messages:
    2
    Hi,
    I've a MacBook Pro with M1 chipset and a license of Parallels Desktop 17 standard.
    The issue is that I'm not able to install free operating systems from the list of those pre-configured when adding a new VM. Instead of having the possibility to choose which OS to install, I have a message saying "Please connect your mac to Internet..." but the mac is already connected to the Internet.
    Could you please let me know how to restore the list of the OS already configured for Parallels?.
    Thanks in advance.
     
    GianpieroC1, Mar 31, 2025
    #1
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    552
    Hello,

    Please collect a technical report after issue reproduction (click Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
     
    Adeboye Adeotan, Mar 31, 2025
    #2
  3. GianpieroC1

    GianpieroC1 Bit poster

    Messages:
    2
    Done,
    report ID 486833143
    Thanks
     
    GianpieroC1, Mar 31, 2025
    #3
  4. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    552
    Thank you for collecting the report.

    Please temporarily uninstall any VPN applications you might have such as Tunnelblick and PureVPN.
    If you have any antivirus installed or firewalls configured, please uninstall these temporarily as well.

    These applications could possibly interfere with Parallels Desktop's network connections

    Once done, please check again and if the issue persists, Please collect another technical report after issue reproduction (click Parallels icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.
     
    Adeboye Adeotan, Mar 31, 2025
    #4

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