no active subscriptions yet still being charged

Discussion in 'General Questions' started by MaryannB, Jun 26, 2021.

  1. MaryannB

    MaryannB Bit poster

    Messages:
    2
    I have an account with Parallels but no active subscriptions. Cleverbridge has charged me $49.99 for something I don't have.

    I cannot cancel my subscription since I don't have one, but Cleverbridge continues as if I do.

    Please refund and cancel any further charges.

    Maryann Brown
     

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  2. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Hello,
    could you provide us with your purchase order please?
     
  3. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    We would like to inform you that you order has been refunded, you will receive funds during the next 5-7 days.
    Please let us know if you have any additional questions.
     
  4. MaryannB

    MaryannB Bit poster

    Messages:
    2
    Thank you for your prompt solve on this situation.

    Thanks, Maryann
     
    Maria@Parallels likes this.
  5. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    If you have any additional questions please ping us here.
     

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