That's the simplest solution. I bought mine on June 2 and have a receipt but still no key. Support forum has been notified - again.
Thank you. I emailed support and they replied with the following instructions (which I complied with): Thank you for contacting Parallels Support! Unfortunately we provide email support for the issues submitted to us through the request form on our website only. Please re-submit your request using the following link http://www.parallels.com/support/request/ In case you have already submitted the request and you want to provide any additional info regarding your issue, please find the original message and re-send the reply to it without changing the subject line of the email. Sincerely, The Parallels Support Team