Hello, We have a license that we connect locate the account for and needs to be freed up for a new user ****-****-****-****-YNZQHD We're not sure of the email associated with the license. For transparency, we have (2) additional licenses that we successfully used for the below users. c*****n@s****a.com ****-****-****-****-NXRQST t*****y@s****a.com ****-****-****-****-ENF570 Any help would be greatly appreciated